Here you will find an overview of our terms and conditions for ordering, payment, delivery, and service, as well as information on data protection. The complete Terms and Conditions and other documents are available below as PDF files. If you have any questions about your order or the services we offer, our support team will be happy to assist you.
Laborance Germany is a brand of DSC-Electronics Germany; therefore, the terms and conditions, rules, and regulations of DSC-Electronics Germany apply. Please note the special provisions regarding the “Laborance” brand and devices bearing the Laborance seal (certificate). Additional documents, such as the certification guidelines for the Laborance certificate, product instructions and manuals, and data sheets, can be found in our Downloads section.
Rules on sale and delivery
We accept direct debit, credit card payment and transfer via PayPal (even without registration) and Klarna, as well as normal bank transfer.
Our prices are net plus shipping costs (unless shipping is organised by the customer).
Delivery times are subject to availability and are shown separately for each item on the product page and during the order process. Items in stock will be dispatched on the same working day (for orders placed before 12:00).
Unless otherwise agreed, delivery will be made by CIP (freight and insurance paid) (DHL, UPS, TNT).
Clients (commercial and private) may cancel the contract within 14 days without giving any reasons, provided that the purchased item is marked with the Laborance seal (certificate) – the cancellation must be made in writing.
The client shall bear the costs of the return shipment.
Warranty and claims for defects
The claim for material defects shall be made within 24 months after delivery.
All of our products come with a standard two-year warranty from the date of delivery, regardless of the Laborance seal. Wear-and-tear parts are excluded.
With the optional Warranty+ warranty extension, the warranty for all our products is extended from two to a total of five years from the date of delivery. Wear-and-tear parts are excluded. Warranty+ can be added when placing your order.
We will take care of collection and return of the goods according to our chosen method.
